Customer Service Info-Winn Archery Equipment and the Free Flight Bow Hunting Release

Winn Archery Equipment - customer service

Domestic shipping is free on all orders to the 50 United States. We ship USPS Priority Flat Rate Small Box only. Next day shipping by any carrier is not provided. You will be sent from USPS a confirmation/tracking link to the email address used for the order. Use that link first for tracking in case your order seems late. Shipping to Canada ($27.00) and International ($37.00) is USPS Flat Rate Priority only. Be sure you are ordering the correct size and model as return shipping for wrong size or model on all orders out side the U.S. will be paid buy the customer both ways. Go over your order carefully, go back to your product page and click on the sizing information if you are not sure. Go over the Checkout carefully before you hit the place order. If it is a mistake made by Winn Archery shipping will not be charged. Two releases can fit in one Small Flat Rate Priority Box International. Contact us for additional savings on shipping multiple releases via international. Because of restrictions enforced by many countries involving items from any shooting sports, international shipping is limited. Allow 2-3 days for packaging all orders.

There are a few things you need to know in case you have a failure to fire or the glove wears out after ten or fifteen years of hard shooting. It does look long but it is a good read with tips included to lengthen the life of your Free Flight.

MECHANISMS: In thirty five years of Winn Archery there has "never" been a release returned for wearing out, not one. The shears are cut on an angle and file hardened so as it wears a little in time the sheers keep seating themselves. So it easy for Winn Archery to guarantee them for life. No questions asked or stipulations. Send it back to the address below and it will be fixed or replaced. Fixed is the first priority because shooters usually want the same trigger for obvious reasons. If it a twenty year old mechanism, and pin diameters are a problem it will be replaced. There are a lot of copies on the market so be sure it is a Free Flight before you send one in.

The Spring: It is a springs nature to give in when it reaches its maximum rated compression number, even the best stainless steel springs money can buy. But say you do put thousands of trigger pulls on it over ten years of hard shooting, I consider you a dedicated Free Flight shooter and will be glad to take care of that also. Free of charge with no return charge for shipping, no receipt, information about where you bought it or wasted time on the phone requesting an RA number.

There always has to be a "but" statement but I will keep it simple. If you send in a mechanism that has been worked on, left in your tree stand for a very rusted five years, has been obviously damaged, or you are too lazy to oil and clean it once in a while and it is so full of crude it is stuck. I will be insulted and simply send it back and you can buy a new one. A couple tips that will save you the above mentioned trouble, know where your Free Flight is when you close your truck door or slam your tail gate shut, and never leave it where your dog can reach it.

Gloves: If we made them indestructible they would not be comfortable at all. So we have a happy medium of toughness and flexibility with good leather and laminated Cordura. Because of that some shooters want to keep their glove until it literally rots off their hand, (see photo) this always in the middle of rollover at full draw. And on that point, we make the glove warranty our discretion. If you send in a glove that is old, stretched, faded, the reinforcement is broke or rusted, (see photo) and it stinks from human and deer piss, we will not even send it back for your own safety. We have seen enough gloves to confidently say, if your Velcro is worn out or the reinforcement strap is broke from metal fatigue, the glove is not safe to use. If you look at it and say I did not get enough out of it, chances are you didn't so I want you to send it in so I can take care of the problem.

Worn-Glove

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product, subject to our warranty terms.

You can return a product for up to 30 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Winn Archery Equipment Privacy Policy

Last updated: 11-05-2016

Winn Archery Equipment operates http://www.winnarchery.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we hope you will find useful.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

This Privacy Policy is effective as of 1-01-1996 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, click on the email icon link below.

Winn Archery Equipment Security Policy

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

Terms and Conditions ("Terms")

Last updated: 11-05-2016

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.winnarchery.com website operated by Winn Archery Equipment ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase

Content

Our Service may allow you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the legality of this information.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Winn Archery Equipment. Winn Archery Equipment has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Winn Archery Equipment shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 7 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

Contact via phone will be at times difficult. Winn Archery is a family run operation and cannot afford to pay a dedicated person for Q&A at this time. If you have a problem with an order, sent the wrong item, need to add to or cancel or any problem that might jump up, you will be taken care of through email response. To contact us use email extra small and you will be taken care of.

Mailing Address:

Winn Archery Equipment Co.

13757 64th Street

South Haven, MI 49090

"I recently purchased the "loop hook" relaxed finger Free Flight release from Winn Archery. The release exceeded my expectations and removed the occasionally "panic" shot. My groups have improved accordingly. One drawback: the loading process takes considerable effort to become second nature but, in the end, well worth the effort. Follow the instructions and practice.

The simple adjustment I made to attach to the D-loop was to turn the hook sideways to catch...not straight on. I can cock the release by simply pressing the head against something, my leg, string, etc. then engaging the trigger. These two techniques made a big difference - a simple glance down while attaching now works for me. 

The more important part of this transaction however, is the company owner, Geary Garvison. His concern is for a satisfied customer. He would rather take back the product than have you be dissatisfied. Geary has taken service to a level that all on-line sellers should strive to reach. He is prompt to reply, great with advice, honest about his products, and trusting of his customers. You, flat-out, will not find a better person to deal with.

A new champion for Geary & Winn Archery products,
Lauren Chapple"